VLADISLAV
Dobrokhotov

Vladislav is a seasoned professional, highly acclaimed in Marketing and Customer Relations. A Liveryman of The Worshipful Company of Marketors, his work embodies a deep understanding of market dynamics and customer retention strategies, critical components of the field.

Currently serving as the Executive Director of The British & Commonwealth Chamber of Commerce in Finland, Vladislav excels in creating personalised experiences for members. His unique approach, emphasising emotional engagement, fosters high member satisfaction and long-term loyalty.

Vladislav's passion for engagement, loyalty, and retention is central to his work. In his book, "The Art of After-Sales Marketing", he explores how organisations can turn satisfied customers into long-term advocates, a principle just as vital for non-profits as for commercial businesses.