Aftersales Marketing

Keynotes by Vladislav Dobrokhotov

The future
of loyalty.

What happens to loyalty when machines start making the decisions?

Invite Vladislav to speakExplore the keynote
Vladislav Dobrokhotov delivering a presentation on retention and human relationships
A different conversation about what makes people stay.
For

Leaders in financial and professional services

Format

In-person or online keynote, followed by Q&A

Focus

Tailored to your audience, sector and strategic context

The question that changes the conversation

When machines
can choose,
why stay?

What will make clients stay when machines can compare, recommend, negotiate and switch on their behalf?

As AI makes products, prices and promises easier to compare, trust, reputation and the value built through a relationship may matter more than ever. This keynote explores what loyalty could mean when clients increasingly rely on intelligent systems to shape their decisions.

Vladislav Dobrokhotov, author of The G.R.E.A.T. Retention Book, examines client retention as a strategic discipline for the AI age. He invites leaders to consider how to make the value of staying visible and compelling to both human clients and the machines acting on their behalf.

What your audience will explore

The forces reshaping
the relationship.

Download speaker profile (PDF)

01

AI changes the choice.

How AI could change the way clients compare, choose and leave.

02

Trust has a memory.

Why trust, memory and accumulated relationship value can strengthen loyalty.

03

Make staying intentional.

How to make retention more intentional and defensible across the firm.

What participants said

The conversation
stays with people.

“Your insights were on point and your energy infectious.”
Justin AblettJustin AblettEMEA Front Office Transformation LeadIBM Consulting
“Just about perfect! Well done.”
Professor Michael MainelliProfessor Michael MainelliChairmanZ/Yen Group Limited
“A gripping presentation that gave me a lot of food for thought.”
Annamari LievonenAnnamari LievonenDirector, Legal Entity ManagementScandinavian Trust

In the room

Ideas are better
when shared.

Finnish–British Chamber of Commerce — human relationships in an AI age
Finnish–British Chamber of Commerce — human relationships in an AI age
Institute of Directors Surrey — the value of human connection
Institute of Directors Surrey — the value of human connection
British Chambers of Commerce — the G.R.E.A.T. Method
British Chambers of Commerce — the G.R.E.A.T. Method

Availability & enquiries

Bring a fresh perspective
to your organisation.

The Future of Loyalty is available as an in-person or online keynote for conferences, leadership teams, professional associations and corporate events.

Each presentation can be tailored to the audience, sector and strategic context.

For availability, fees and speaking enquiries, please get in touch.

Discuss your event

Duration and audience focus by arrangement.