Speaking Engagements
Customer Loyalty, Retention, and Advocacy
Ideal for: Companies, Chambers of Commerce, Academic Institutions
Format: Keynote Speeches, Panel Discussions and Moderation, Expert Presentations, Fireside Chats
In these dynamic sessions, I reveal the often-overlooked power of after-sales marketing to convert satisfied customers into devoted brand advocates. Whether delivering a keynote, participating in a panel, or leading a presentation, I use storytelling, proven frameworks, and real-world case studies to demonstrate how enhancing loyalty, retention, and engagement can elevate your brand’s long-term success.
Takeaways:
A fresh perspective on customer relations and communication
Proven frameworks for customer retention
Actionable ideas to inspire immediate change
Masterclasses
Brand Strategy Fundamentals & Upselling Mastery
Ideal for: Marketing Teams, Entrepreneurs, Brand Managers
Format: Deep-dive, expert-led sessions (Half-Day or Full-Day)
These masterclasses offer a comprehensive exploration of brand strategy, designed to unlock opportunities for upselling and advocacy. Participants gain exclusive insights into not only how to build powerful brand narratives from scratch, but also how to harness the power of existing narratives to deepen emotional connections and enhance customer loyalty.
Takeaways:
Clarity on your brand’s core elements and how to use them to boost customer engagement.
Tailored communication strategy that aligns with your brand vision and purpose.
A practical framework to cultivate loyalty and drive sustainable growth.
Effective upselling techniques grounded in authenticity and customer connection.
Workshops
After-Sales Marketing Assessment & Strategic Planning
Ideal for: Business Owners, Marketing Teams, Customer Experience Leaders
Format: Interactive, hands-on sessions (Half-Day or Full-Day)
In these workshops, I guide participants through practical exercises to assess and enhance their after-sales marketing strategies. Together, we’ll identify gaps, uncover opportunities, and develop customized plans that turn satisfied customers into enthusiastic promoters of your brand.
Takeaways:
Tailored analysis of your after-sales marketing performance.
Clear roadmap for enhancing customer loyalty and retention.
Actionable strategies to transform customer satisfaction into advocacy.
Strategy Consulting
After-Sales Marketing
Ideal for: Businesses and Nonprofits ready to elevate their customer experience.
Format: Ongoing Consulting & Strategic Guidance (Customisable)
Unlock the full potential of your brand’s post-purchase experience through tailored, expert consulting. Whether you’re a B2C company aiming to enhance customer satisfaction, a B2B firm striving to build stronger client relationships, or a nonprofit seeking to deepen supporter engagement, my consulting services are designed to meet your unique needs.
I provide a 360-degree analysis of your current after-sales marketing approach, from customer journey mapping and satisfaction enhancement to loyalty program development and advocacy-building strategies.
Through continuous, personalised guidance, I will help you refine your strategy, implement best practices, and seamlessly integrate innovative techniques that turn satisfied customers and stakeholders into enthusiastic promoters of your brand or mission.
Takeaways:
Holistic Analysis: Comprehensive review of your existing after-sales strategy, including customer satisfaction, experience design, loyalty mechanisms, and advocacy efforts.
Customized Roadmap: Tailored recommendations for enhancing customer satisfaction, loyalty, and advocacy across B2C, B2B, and nonprofit environments.
Ongoing Expert Support: Continuous guidance to implement and optimise proven after-sales marketing tactics that drive sustainable growth and engagement.
